How okaoka collects, uses, stores, and protects your personal information. Your privacy matters — this document explains your rights and our obligations under Philippine law.
These summary cards highlight our core privacy commitments. They do not replace the full policy — please read the complete document below for your legal rights and our obligations.
okaoka collects personal data strictly for the purposes of operating your account, processing payments, verifying your identity, and complying with PAGCOR regulatory requirements. We do not collect data we have no use for, and we do not retain it longer than necessary.
Your personal information is never sold, leased, or traded to third-party marketers. okaoka shares data with third parties only where strictly necessary for platform operations — payment processors, KYC verification providers, game software partners — and only under binding data processing agreements.
All personal data stored by okaoka is protected using industry-standard encryption. Access to personal data is restricted to authorised personnel on a need-to-know basis. okaoka conducts regular security assessments to identify and address vulnerabilities in its data storage infrastructure.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have enforceable rights over your personal data held by okaoka — including the right to access, correct, delete, and object to certain processing activities. okaoka provides a straightforward process for exercising these rights.
okaoka's data handling practices are designed to comply with the National Privacy Commission (NPC) regulations under the Philippine Data Privacy Act, as well as PAGCOR's data requirements for licensed online gaming operators. Your data is processed within a regulated, accountable framework.
In the event of a personal data breach that is likely to result in harm to affected individuals, okaoka will notify the NPC within 72 hours of becoming aware of the breach, and will notify affected Members as promptly as practicable, in accordance with NPC Circular 16-03.
1.1 okaoka is committed to protecting the personal information of its Members in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).
1.2 This Privacy Policy applies to all personal data processed by okaoka in connection with the operation of the okaoka online gaming and sports betting platform, whether collected via the website at okaoka.co, through customer support communications, or through payment processing interactions.
1.3 okaoka processes personal data lawfully, fairly, and transparently. Data is collected for specified, explicit, and legitimate purposes, and is not processed in a manner incompatible with those purposes.
1.4 This Privacy Policy should be read in conjunction with okaoka's Terms & Conditions, which govern your overall use of the platform. In the event of any inconsistency between this Privacy Policy and the Terms & Conditions, this Privacy Policy shall prevail in respect of all matters relating to personal data.
2.1 For the purposes of the Philippine Data Privacy Act, okaoka is the personal information controller in respect of the personal data it collects and processes from Members and website visitors.
2.2 As the personal information controller, okaoka determines the purposes and means of processing personal data collected in connection with the platform. okaoka has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection law.
2.3 Contact details for okaoka's Data Protection Officer are set out in Section 14 of this Policy. All data-related queries, rights requests, and complaints should be directed to the DPO in the first instance.
3.1 okaoka collects the following categories of personal data from Members and website visitors:
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID type and number, photograph (from ID document) | Registration & KYC verification |
| Contact Data | Mobile number (Philippine format), email address, city/province of residence | Registration |
| Financial Data | GCash account reference, Maya account reference, bank account name and number (last 4 digits), transaction amounts, deposit and withdrawal history | Payment processing |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage, responsible gaming tool settings | During platform use |
| Technical Data | IP address, device type and model, browser type and version, operating system, session timestamps, geolocation (country/region level) | Automatically, on platform access |
| Communications Data | Records of customer support interactions (email content, live chat transcripts), dispute submissions | When you contact support |
| Source of Funds Data | Documentation evidencing the origin of funds deposited (where required for AML compliance) | On request, for AML review |
3.2 okaoka does not intentionally collect sensitive personal information as defined under the Philippine Data Privacy Act (such as health data, political affiliations, or religious beliefs) unless required by law or regulation. Where such data is collected incidentally — for example, in a customer support communication — it will be treated with the highest standard of care and not processed beyond what is necessary.
4.1 okaoka collects personal data through the following means:
4.2 You are not obligated to provide personal data to okaoka. However, failure to provide data that is required for regulatory compliance — such as KYC identity documents — will prevent okaoka from being able to process withdrawals or maintain your account in compliance with applicable law.
5.1 okaoka processes your personal data for the following purposes:
6.1 okaoka processes personal data on the following legal bases as recognised under the Philippine Data Privacy Act:
7.1 okaoka may share your personal data with the following categories of third parties:
7.2 All third parties with whom okaoka shares personal data are bound by data processing agreements that require them to process the data only for the specified purpose, maintain appropriate security measures, and comply with applicable Philippine data protection law.
7.3 okaoka does not transfer personal data to recipients outside the Philippines except where necessary for the operation of internationally hosted game software platforms, and only where adequate data protection safeguards are in place.
8.1 okaoka retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law or regulation.
8.2 The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & KYC Data | 5 years from account closure | AMLA / PAGCOR requirement |
| Financial Transaction Data | 5 years from transaction date | AMLA / BIR requirement |
| Gaming Records | 3 years from session date | PAGCOR licensing condition |
| Customer Support Records | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Self-Exclusion Records | Duration of exclusion + 5 years | PAGCOR / responsible gaming obligation |
| Technical/Log Data | 12 months | Security and fraud detection |
8.3 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with okaoka's data destruction policy.
9.1 okaoka implements a range of technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 Notwithstanding the security measures described above, no data transmission over the internet or data storage system is entirely impenetrable. okaoka cannot guarantee absolute security and encourages Members to protect their own accounts by using strong, unique passwords and enabling two-factor authentication.
9.3 If you become aware of any suspected unauthorised access to your okaoka account, you should contact [email protected] immediately.
10.1 okaoka uses cookies and similar tracking technologies on the platform to enhance user experience, maintain session integrity, detect fraud, and analyse platform usage.
10.2 The following categories of cookies are used:
10.3 Most web browsers allow you to control cookies through browser settings. Please note that disabling certain cookies may affect the functionality of the platform. okaoka's strictly necessary cookies cannot be disabled through cookie settings — they are essential for the delivery of the service.
10.4 okaoka does not use cookies to serve targeted advertising to Members on third-party websites. Cookies placed by okaoka are used solely in connection with the okaoka platform.
11.1 Under the Philippine Data Privacy Act, you have the following rights in respect of your personal data held by okaoka:
These are enforceable rights. To exercise any of them, email our Data Protection Officer at [email protected] with the subject line "Data Rights Request".
You may request a copy of the personal data okaoka holds about you, along with information on how it is being used. okaoka will respond within 15 business days of receiving a valid request.
If your personal data held by okaoka is inaccurate or incomplete, you may request that it be corrected. Corrections to KYC identity data may require submission of updated identity documentation.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to legal retention obligations — okaoka cannot delete data it is required by law to retain.
You may object to the processing of your personal data where okaoka relies on legitimate interests as the legal basis. okaoka will assess whether its compelling legitimate grounds for the processing override your interests and rights.
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format. This right applies to data you have provided directly to okaoka and which is processed by automated means.
If you believe okaoka has not handled your personal data in accordance with this Policy or applicable law, you may file a complaint with okaoka's DPO. If unresolved, you may escalate your complaint to the National Privacy Commission (NPC) of the Philippines.
12.1 okaoka implements age verification measures at the point of registration, including date-of-birth collection and KYC identity verification. Where okaoka discovers that an account has been registered by an individual who was under 21 at the time of registration, the following steps will be taken:
12.2 If you become aware that a minor has accessed the okaoka platform using false information, please notify okaoka's support team immediately at [email protected].
13.1 okaoka reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or okaoka's data processing practices.
13.2 Where changes to this Privacy Policy are material — meaning they significantly affect your rights or the manner in which okaoka processes your personal data — okaoka will notify active Members via email to their registered email address no less than fourteen (14) days before the changes take effect.
13.3 Non-material amendments (such as typographical corrections, clarifications, or restructuring that does not affect substantive content) may be implemented without prior notice. The updated effective date displayed at the top of this page will reflect when the current version came into force.
13.4 Your continued use of the okaoka platform following the effective date of any amended Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept the revised Privacy Policy, you should close your account and cease use of the platform.
13.5 Previous versions of this Privacy Policy are available upon written request to the Data Protection Officer.
14.1 okaoka has appointed a Data Protection Officer (DPO) responsible for overseeing this Privacy Policy and okaoka's compliance with the Philippine Data Privacy Act. The DPO is the primary point of contact for all data privacy matters.
14.2 To exercise any of your data rights, raise a privacy concern, or submit a complaint regarding okaoka's data handling practices, please contact:
okaoka Data Protection Officer
Email: [email protected]
Subject line: "Data Rights Request" or "Privacy Complaint"
Response time: Within 15 Philippine business days of receipt of a valid, complete request
Support hours: Philippine business hours, Monday to Saturday
14.3 If your complaint or rights request is not resolved to your satisfaction by okaoka's DPO, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available through the NPC's official government channels.
14.4 For queries related to responsible gaming, self-exclusion, or player protection tools, please email [email protected] and indicate "Responsible Gaming" in the subject line. okaoka's responsible gaming team operates during Philippine business hours.
okaoka is built for Filipino players who expect transparency, security, and respect for their personal information. Your data is handled in full compliance with the Philippine Data Privacy Act — and your gaming is protected by PAGCOR-regulated responsible gaming standards.
By registering, you confirm you are 21+ and agree to this Privacy Policy and okaoka's Terms & Conditions.